Good customer service is how we ensure you a smooth road ahead

Good customer service really matters.

Especially when you need help sorting out an issue with your auto lender.

Santander Consumer USA (SC) is working hard to help customers who need it – whether that involves selecting a method of making payments, remembering a due date, checking on total account balance, finding out how many payments they have left, etc.

And have customer experiences that meet SC’s standard of being simple, personal and fair.

Good customer service

“Our goal is to provide best-in-class customer service to all of our customers and grow with our customers,” said a call center operations executive. “We are here to ensure the customer’s requests and concerns are addressed and resolved in a timely manner.”

“The team wants to help customers with questions or concerns and make their borrowing experience as seamless as possible for as long as they have their loan,” said another executive.

The SC customer service team can handle just about any question you have, and make you glad that you picked up the phone and called – or emailed or chatted online or contacted us through social media. When a customer reaches out to Santander, our service team is ready to help them get what they need and ensure they are able to stay on a smooth road to car ownership.

Here’s how and where to get answers to your questions:

  • Customer service representatives are available by phone 888.222.4227 from 7 a.m. to 9 p.m. Central Time Monday through Friday and 7 a.m. to 5 p.m. Saturday.
  • Customers also can reach us through live chat after logging in to MyAccount or via social media private messaging on Facebook and Twitter from 8 a.m. to 5 p.m. Monday through Friday.
  • After signing in to MyAccount – available 24/7 at the Santander Consumer USA website – customers also can check their balance, make payments, update information, and even make account changes, like setting up automatic monthly payments.
  • Billing and payment, account, titles and other issues are covered on our Customer FAQ page.

Add all of this together with the friendly, knowledgeable and efficient people who make it work and you begin to get the idea that Santander Consumer USA takes this customer-service thing seriously.

And you would be right.

“It’s our job every day to make every contact a better experience for the customer,” said the operations executive. “We are proud when we exceed our customers’ expectations.”

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