Alphera Financial Services recently reached an agreement with Santander Consumer USA, one of the nation’s largest third-party servicers of vehicle retail installment contracts (auto financing), to…
Help and Support
If you need help, you've come to the right place. Check out the resources below, and contact us if you need additional assistance!
What are my next steps?
In most cases you won’t need to do anything except change where you send your payment. See our payment options. You will receive a letter with…
Is Santander Consumer USA financing my loan?
Santander Consumer USA is now servicing your existing retail installment contract and can help you with any questions you have or assistance you need regarding your…
I had automatic payments set up with Alphera. Will those continue?
We do offer automatic payments, but, unfortunately, you will have to set this up again. Sign into MyAccount and you’ll be able to easily set up…
How do I get in touch with Santander Consumer USA customer service?
Our direct phone number is 888.222.4227. You can send a message or chat live with us after signing into MyAccount. See all ways to contact us…
I recently paid off my loan with Alphera. When will I get my title?
You’ll need to speak to one of our customer service representatives about your title. The Title Department can be reached directly at (800) 526-0157, Monday through…
I tried signing up for MyAccount, but it didn’t recognize my account number. How can I pay online?
If you are unable to sign into your account, you will need to contact us via phone to look into the issue for you. Please call…
I recently sent Alphera my payment. Will Santander Consumer USA receive that payment?
Payments received by Alphera during the servicing transition will be forwarded to Santander Consumer USA and will be effective as of the date received by Alphera.
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