Santander Consumer USA is committed to doing everything we can to help our customers in communities across the United States that might be affected by the…
Help and Support
If you need help, you've come to the right place. Check out the resources below, and contact us if you need additional assistance!
What are my next steps?
In most cases you won’t need to do anything except change where you send your payment. See our payment options. You will receive a letter with…
I had automatic payments set up with Gateway One. Will those continue?
If you currently utilize Gateway’s automatic bank draft to make your monthly payment, you do not need to take any action. Your regularly scheduled automatic payment…
I elected paperless statements with Gateway One. Will that election continue?
If you were enrolled for paperless statements with Gateway One, Santander will honor your electronic communication preferences, however, your first Santander statement, will be printed and…
How do I get in touch with Santander Consumer USA customer service?
Our direct phone number is 888.222.4227. You can send a message or chat live with us after signing in at MyAccount. See all ways to contact…
I recently paid off my loan with Gateway One. When will I get my title?
You’ll need to speak to one of our customer service representatives about your title. The Title Department can be reached directly at 800.526.0157, Monday through Friday…
I tried signing up for MyAccount, but it didn’t recognize my account number. How can I pay online?
If you are unable to sign in at MyAccount using your new Santander Consumer USA account number, please contact us via telephone so that we may…
I recently sent Gateway One my payment. Will Santander Consumer USA receive that payment?
Payments received by Gateway One during the servicing transition will be forwarded to Santander Consumer USA, which may delay posting by a few days but will…