Payments made through our payment website by 9 p.m. Central time typically post the day of the transaction. Payments made through our payment website after 9…
Help and Support
If you need help, you've come to the right place. Check out the resources below, and contact us if you need additional assistance!
When should I contact my insurer to file a claim?
Please notify your insurance company immediately to report an accident and start the claim process, making sure to provide your insurer with your lienholder information. After…
What happens if my vehicle is a total loss?
If your insurance company deems the vehicle a total loss, they will contact Santander Consumer USA to obtain a payoff amount and request a Letter of…
What happens if I have gap insurance?
If you have gap insurance, please contact your gap company as soon as possible and file a claim. Here are documents typically requested by gap insurance…
What happens if I have a repair claim?
Your insurance company will issue a check payable to you and to Santander Consumer USA. When you receive this check, endorse the back of it including your account number, and…
What else do I need to know about a repair claim?
All repairs must be performed by a licensed repair facility. Once all documents are received and approved by Santander Consumer USA, a payment will be sent to…
What if I have an extended warranty or other ancillary product?
If you purchased any additional products along with your Santander Consumer USA contract, please contact your service provider and/or dealership to cancel. Those ancillary products may…
How is my credit score used?
Financial institutions use credit scores to gauge credit risk and structure particular loans – including interest rate. In most cases, the higher the credit score, the…
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