Payments made through MyAccount.SantanderConsumerUSA.com by 9 p.m. CST typically post the day of the transaction. Payments made after 9 p.m. CST typically will post the next…
Help and Support
If you need help, you've come to the right place. Check out the resources below, and contact us if you need additional assistance!
Will funds be withdrawn from my account the day the automated payment is scheduled?
While every financial institution has its own timeline for processing and posting financial transactions, it generally takes one to two business days for funds to be…
What is simple interest and how is it computed?
Your account is calculated using the simple interest method. This means interest accrues on a daily basis and assumes you will make your payments on your…
Is there a grace period?
No, there is not a grace period. Payments are required to be made by the due date listed in your contract. Interest charges accrue daily.
I need assistance with my account information. How can I chat with customer service?
When you are logged in at MyAccount.SantanderConsumerUSA.com, you will see a live chat link on the top right-hand side of each MyAccount tab. Agents who can…
I forgot my password, how do I reset it?
To reset your password, go to MyAccount.SantanderConsumerUSA.com and choose “Forgot your username/password?” on the login screen, then choose “Reset Password”. You will be asked to fill…
How do I set up recurring payments?
We offer a free automatic payment plan to eligible customers, known as Auto Pay. Choose one of the options below to enroll: Sign in at MyAccount.SantanderConsumerUSA.com…
How do I request assistance on my past-due account? Can I request an extension?
Please call our toll free number at (888) 222-4227 or log in at MyAccount.SantanderConsumerUSA.com to chat with us to give us more information on your past-due…