Santander Consumer USA conducts business in English and offers telephonic language access services to customers in Spanish, meaning customers can speak with a Spanish-speaking associate when…
Help and Support
If you need help, you've come to the right place. Check out the resources below, and contact us if you need additional assistance!
Does Santander Consumer USA offer foreign languages access services for written communications?
Santander Consumer USA does not offer foreign language access services for written communications at this time, meaning Santander Consumer USA cannot translate letters or other written…
Will I be charged a fee for using any language access services you provide?
No, you will not be charged a fee for utilizing the language access services offered through Santander Consumer USA or through Santander Consumer USA’s third-party language…
Will I have to pay more or will I be charged more in interest by requesting a loan extension?
Yes, receiving an extension often results in a higher amount of interest being paid over the entire life of the loan, as daily interest will continue…
How much extra in interest will I have to pay over the life of my loan?
We cannot provide an exact amount, but we can provide you an estimate of how it can impact you. You can also utilize any number of…
Will my monthly payment be higher after the extension?
No, the monthly payment amount will remain the same but more of the payment will be applied to interest as opposed to principal, which may result…
Are there other options that don’t cause me to pay more toward interest?
No, with a simple interest loan the interest accrues daily so any assistance/modification is going to result in more interest being paid over the life of…
How does simple interest work?
For more information about simple interest, watch the short video within our Learning Center at SantanderConsumerUSA.com/LearningCenter