If you have logged in to your MyAccount and don’t see a “Go Paperless” button, it’s because you have already signed up for and are receiving…
Help and Support
If you need help, you've come to the right place. Check out the resources below, and contact us if you need additional assistance!
How do I enroll in Paperless Statements?
If you are receiving paper statements, when you log in to MyAccount you will see a “Go Paperless” button that will take you to your “Statement…
When will my online payment be applied to my account?
Payments made through our payment website by 9 p.m. Central time typically post the day of the transaction. Payments made through our payment website after 9…
When should I contact my insurer to file a claim?
Please notify your insurance company immediately to report an accident and start the claim process, making sure to provide your insurer with your lienholder information. After…
What happens if my vehicle is a total loss?
If your insurance company deems the vehicle a total loss, they will contact Santander Consumer USA to obtain a payoff amount and request a Letter of…
What happens if I have gap insurance?
If you have gap insurance, please contact your gap company as soon as possible and file a claim. Here are documents typically requested by gap insurance…
What happens if I have a repair claim?
Your insurance company will issue a check payable to you and to Santander Consumer USA. When you receive this check, endorse the back of it including your account number, and…
What else do I need to know about a repair claim?
All repairs must be performed by a licensed repair facility. Once all documents are received and approved by Santander Consumer USA, a payment will be sent to…