Dealer contact information

Whether you have questions about your account or need help with credit, funding or general dealer support, our team is here to assist.

Give us a call

Support hours

Monday – Friday | 7 a.m. – 9 p.m. CT

Saturday | 7 a.m. – 5 p.m. CT

Sunday | 12 p.m. – 4 p.m. CT

Support hours

Monday – Friday | 8 a.m. – 7 p.m. CT

Support hours

Monday – Friday | 8 a.m. – 5 p.m. CT

Support hours

Monday – Friday | 8 a.m. – 5 p.m. CT

For all hours of operation, including holidays and extended hours, please visit the Dealer Resources section within the Dealer Portal.

Select the address you need from the following options:

Regular mailing

Santander Consumer USA
P.O. Box 660633
Dallas, TX 75266-0633

Overnight mailing

Santander Consumer USA
3000 Kellway Dr., Suite 120
Carrollton, TX 75006

FedEx Overnight

Santander Consumer USA
eDocs Program
4054 Willow Lake Blvd., Suite 2049
Memphis, TN 38153

UPS and USPS

Santander Consumer USA
4054 Willow Lake Blvd., Suite 2049
Memphis, TN 38118

Santander Consumer USA
1601 Elm St., Suite 800
Dallas, TX 75201

Ancillary product refunds, missing equipment, unwinds and participation chargebacks

Santander Consumer USA
1601 Elm St., Suite 800
Dallas, TX 75201

If you are not currently a Santander Consumer dealer, complete this simple form and a Dealer Relationship Manager will contact you with next steps.