Santander contact information for dealers
Santander Consumer USA – Dealer Contacts
Call us toll free
Call: 888-222-4227
Funding
Call: 800-877-4696
Fax: 800-215-7221
Credit
Call: 866-552-2528
Dealer Advocacy
Call: 866-557-8428
Dealer Operations
Call: 855-763-2448
Can’t find what you need?
Regular mailing
Payoff checks and customer payments:
Santander Consumer USAP.O. Box 660633
Dallas, TX 75266-0633
Backend products and lien holder
Santander Consumer USAP.O. Box 961288
Fort Worth, TX 76161
FedEx Overnight mail and contract packages
Santander Consumer USAeDocs Program,
4054 Willow Lake Blvd., Suite 2049
Memphis, TN 38153
UPS and regular USPS and contract packages
Santander Consumer USA4054 Willow Lake Blvd., Suite 2049
Memphis, TN 38118
Overnight mailing
Payoff checks and customer payments:
Santander Consumer USA3000 Kellway Dr., Suite 120
Carrollton, TX 75006
First payment
Payments before a deal is funded:
Santander Consumer USA1601 Elm St., Suite 800
Dallas, TX 75201
Dealer statement payments
For ancillary product refunds, missing equipment, unwinds and participation chargebacks:
Santander Consumer USA1601 Elm St., Suite 800
Dallas, TX 75201
Your success is our priority
See how our commitment to your dealer experience is creating changes.
Get started today!
If you are not currently a Santander Consumer dealer, complete this simple form and a Dealer Relationship Manager will contact you.
Dealer Relationship Manager
Most questions can be answered by your Dealer Relationship Manager through the contact information provided to you.
Credit hours
Monday to Saturday, 8 a.m. to 9 p.m. CT,
excluding Thanksgiving and Christmas.
Credit Analyst
The best way to reach your buyer is by email at their first initial and last name @santanderconsumerusa.com. Please include your application ID number so they can assist you quickly.