Making your monthly car payment used to be, well, complicated.
Even when money was not an issue.
Fortunately, that’s not true anymore when you discover how to make your car payment easier with user-friendly MyAccount at Santander Consumer USA (SC).
MyAccount will take your car-payment experience to a new level, with easy navigation, seamless payment options and a convenient mobile experience.
“Making it easier for our customers to make payments is our priority with MyAccount,” said Randy Bockenstedt, SC executive vice president of servicing strategy. “Our customers have too many other things going on in their lives to worry about making their car payments.”
“The user-friendly website should significantly enhance the customer experience,” said Wayne Nightengale, SC’s executive vice president of servicing.
“Recent improvements we’ve made empower customers to maintain their accounts at a time and in a way that is most convenient for them,” he said, “providing multiple safe, secure and seamless options to make their monthly payments – and strengthening our brand.”
The customer focus should be apparent from the first time customers log in to and use MyAccount.
Get an Account Summary, including Amount Due, Next Payment Due date, Account Balance, Account Maturity date and more on your easy-to-read dashboard.
But, wait, there’s more:
- Need to change your password, email or other personal information? Do that quickly and easily through your Account Profile link in the navigation bar.
- You want a Payoff Quote? No problem. Just click on the link under the account balance.
- Transaction History? At your fingertips in the navigation bar.
- Past Statements? Ditto.
And it’s all mobile friendly, so you can check your account when it’s convenient for you.
Multiple payment options
If you want to Make a Payment, your options are easy through a secure, integrated payment experience. All in one location – like an online marketplace – that’s easy to find and to navigate.
Pay with checking or savings, use a debit card, pay by text with a checking or savings account. You also can pay by phone, mail, Western Union, MoneyGram, CheckFree Pay and PayNearMe.
“Online payments are fully integrated into MyAccount, whereas before our customers had to leave our site to pay on a third party’s site,” said Patrick Daly, vice president of digital strategy for Santander Consumer. “This makes the process more efficient, secure, and easier.”
Reduce your paper trail
SC also provides you the option of receiving your monthly statement electronically via email instead of getting a paper statement.
And signing up is as easy as one, two, three: Log in to MyAccount; choose the “Go Paperless” option under communication preferences, then watch your email for your next statement.
It’s a simple, smart way to tidy up your monthly stack of bills. When you see how it works, you’ll be asking, “Why isn’t everything in my life this simple?”
Easy-to-use Account Profile
The navigation bar provides links to your Profile, including notification preferences and contact information, a Contacts link that allows you to add new or alternative contact information to your Santander Consumer USA account, and Employer information.
Completing these sections is the easiest way to ensure that we can contact you with account-related notifications – including payment reminders – and other information in the way that suits you best.
And you can return to the Account Summary page quickly and easily from any section.
Forgot your password?
Completing the picture, Feedback, Contact Us and FAQs are easy to locate in the simplified navigation bar and to use, and we’ve created a quicker password reset process.
“All of us forget our passwords, resetting them should not be hard,” said Bockenstedt.
“The website reinforces our corporate values of Simple, Personal and Fair by simplifying the way in which our customers can manage their accounts online and make payments,” he said.