We walk the talk.
If the talk is about a long-term relationship with Santander Consumer USA.
From our website to social media to email newsletters, blog and customer service, you’re never far away from Santander Consumer or from reaching us if you need to communicate about your account.
We know that’s important because a vehicle is the second-largest purchase most people make, and financing that purchase creates a relationship most people would rather not have.
But that doesn’t mean that relationship should be an unpleasant experience.
Start with our website, which attracted millions of visitors last year for a variety of reasons, including paying their bills. Much of what customers need to manage the relationship with Santander is available there, such as MyAccount, Make a Payment and Contact Customer Service.
Customer Service is a good example, since we provide both phone number and email options for customer communication right from the website, and, of course, there’s always snail mail.
We also reach out to our customers via other channels – including the blog, emails, email newsletter, social media and Investor Relations pages. In all cases, our teams are dedicated to communicating with customers about their loans, Santander Consumer USA or useful (and entertaining) auto- or shopping-related news and information in timely and convenient ways.
Our Facebook page, for example, highlights (and links to) content available on the blog, as well as other items of interest. It includes “Message Now” and “Call Now” options with a typical reply within a few hours – but, no, you can’t make payments via FB as some customers have wondered.
The monthly email newsletter is a customer premium – no strings attached – that highlights some of the best content on the blog from the previous month or connects to an interesting theme.
And then there are the emails – every one with information we hope customers will find useful. For example, our series of “welcome” emails introduces new customers to the Santander experience, and regular reminder emails help customers keep track of their monthly payments.
“We believe communication is a big part of providing the best customer experience,” says one email. And that means walking the talk.
