DRM Training Track - RSD Assessment - Santander Consumer USA

DRM Training Track – RSD Assessment

The purpose of this survey is to enable you to assess your DRM’s strengths and areas of opportunity within their role. By reflecting on their performance, habits, skills, and other areas, we can gain valuable insights that will help foster personal and professional growth, ultimately enhancing their effectiveness and contribution to your team and SC as a whole!

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Associate Name:

RSD Name:

My associate probes in-depth to understand the customer's business needs.

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My associate addresses customers' requests, ensures concerns are recorded accurately and action is initiated appropriately.

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My associate bases their sales presentations on the customer's needs and their goals.

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My associate seems comfortable selling all of our products and services.

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My associate assesses problem situations and initiates effective interventions that result in customer satisfaction.

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My associate appropriately shifts attention and refocuses on new goals as a result of changes in priorities or competing work demands.

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When my associate receives constructive feedback, they listen and genuinely make an effort to improve.

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My associate often completes tasks at the last minute or asks for extensions.

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My associate accurately identifies resources to solve problems.

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My associate builds and maintains their network of contacts and resources and knows who to involve in problem resolution.

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My associate displays initiative, flexibility and a focus to get things done without reminders.

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My associate is fully accountable for timeliness, completeness, quality of projects, processes, products & services.

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My associate has a strategy for developing relationships with key dealers in their territory using segmentation.

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My associate actively plans ahead for routine and cyclical work.

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My associate easily identifies and eliminates redundancy of effort.

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My associate fosters relationships between individuals to achieve seamless cross-team work flow.

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My associate positively impacts the team's results.

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When conflict arises, my associate builds rapport with all parties in an attempt to diffuse tension; to confront the issue rather than the person.

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My associate provides assistance to and coaches less experienced team members.

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My associate is comfortable with all of our systems.

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My associate uses data effectively to support a position and to present a rational case.

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My associate communicates in a timely and straightforward manner.

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My associate asks open-ended questions that encourage others to give their points of view.

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My associate probes for additional information, clarifies assumptions and confirms agreed upon actions.

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My associate ensures people receive the information they require and brings the team together to share information.

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What is my associate's greatest T.E.A.M.S. strength and why?

What is my associate's greatest T.E.A.M.S. development opportunity and why?

What is/are my associate's IDP development focus item(s)?

What are you most concerned about/what is your associate's biggest challenge?

My associate would benefit most from…

Thank you for your thorough responses! Your honest assessment will be invaluable in helping us to track improvement, meet the DRM’s needs more effectively, and drive us all toward greater success!