The following post originally appeared on our RoadLoans blog, The Open Road.
This is NOT a bill. Really.
Although the statement you receive in the mail may look like a payment notice, Santander Consumer USA doesn’t send out monthly bills to our loan customers.
We know your response as a conscientious consumer is to pay your bills on time – that’s one of the reasons we value you as a customer. So we rely on you to make your monthly payments.
But, as a courtesy, we send you a statement to help you stay up to date on your bill and other important information. The statement is to help keep you on track. It is not a bill!
Customers must make their regular payment regardless of whether they’ve received a statement.
Paying your Santander Consumer USA loan amount on time is in your interest, too. After all, the payments are due regularly each month, and it’s in your interest to do so – because paying early or on time has advantages that turn into disadvantages if you pay late. (And we wouldn’t want you to pay extra interest because you were waiting for a statement before making your payment.)
As an added convenience, you can get statements and other important information online by signing up for a free account at www.MyAutoAccount.com, where you have access 24 hours a day, seven days a week. There you can, among other things:
- Arrange online bill payments, opting out of paper statements
- Obtain payoff quotes and payment history
- Get your paperless monthly statements
- Sign up for email and text alerts
- Find answers to frequently asked questions
Or you also can call the servicing phone number, 1-888-222-4227, for information or help.
Remember, you won’t get a regular bill in the mail when you’re a customer of Santander Consumer USA. And isn’t that a relief.