Please notify your insurance company immediately to report an accident and start the claim process, making sure to provide your insurer with your lienholder information. After…
Help and Support
Topic: Insurance & Claims
What happens if my vehicle is a total loss?
If your insurance company deems the vehicle a total loss, they will contact Santander Consumer USA to obtain a payoff amount and request a Letter of…
What happens if I have gap insurance?
If you have gap insurance, please contact your gap company as soon as possible and file a claim. Here are documents typically requested by gap insurance…
What happens if I have a repair claim?
Your insurance company will issue a check payable to you and to Santander Consumer USA. When you receive this check, endorse the back of it including your account number, and…
What else do I need to know about a repair claim?
All repairs must be performed by a licensed repair facility. Once all documents are received and approved by Santander Consumer USA, a payment will be sent to…
What if I have an extended warranty or other ancillary product?
If you purchased any additional products along with your Santander Consumer USA contract, please contact your service provider and/or dealership to cancel. Those ancillary products may…