Get an insider’s view of Santander Consumer USA’s new location

A look inside.

That’s what a new Santander Consumer USA video provides.

The company’s new Mesa, AZ, call center officially opened recently with several hundred customer-service associates with plans to grow to nearly 1,000.

While the video shows a “growing, prosperous” company, SC officials left no doubt about its purpose.

RELATED: Santander Consumer USA puts down stakes in Mesa, AZ

“Most people every single day are going to solve our customers’ problems. They’re going to help them with their challenges. They’re going to put a smile on their face. Those are the things that really matter,” said Jason Kulas, Santander CEO, in an interview amid the opening activities.

“The heart of everything we do every day is our customer and our employee,” said Rich Morrin, SC chief operating officer. “We have to make sure that everything we do as an organization is focused on aligning to ensure that both of those groups feel very good about what we’re doing as an organization.”

Because, ultimately, officials said, Santander Consumer USA’s customers and associates will determine whether the vehicle-finance company continues to grow and prosper.

Here is the video with the look at the new Mesa call center, with comments from several SC executives:


More Like This

Tech problems cause drop in satisfaction among vehicle owners – J.D. Power

Tech problems cause drop in satisfaction among vehicle owners – J.D. Power

You aren’t the only owner dissatisfied with your vehicle’s technology. Problems with vehicle audio, communication, entertainment and navigation systems now account for 20 percent of all customer-reported problems, according to J.D. Power’s 2016 Vehicle Dependability Study. Such systems (ACEN) now…

New vehicle technology helps ‘spot hidden danger’ on the road

New vehicle technology helps ‘spot hidden danger’ on the road

Speedy advances in vehicle safety technology are challenging for many drivers. Designed to make driving safer and easier, these systems also have tested drivers’ adaptability, as a recent in-depth survey of more than 2,000 adult drivers across the United States…