Contact Us
Please feel free to contact us in the following ways.
Phone Numbers
Customer Service
(888) 222-4227Hours (Central Time Zone)
Monday – Friday 7 a.m. – 9 p.m.
Saturday7 a.m. – 5 p.m.
Mailing Addresses
Main Address
Santander Consumer USA Inc.
P.O. Box 961245
Fort Worth, TX 76161-1245
Payment Address
Santander Consumer USA Inc.
P.O. Box 660633
Dallas, TX 75266-0633
Improving Your Experience
Santander Consumer USA strives to provide our customers with the best auto financing products and services. If you have a complaint or concern, please let us help by contacting us through one of the options below.
Chat with Us
Select the Chat button under the Help & Support tab when you are logged into MyAccount. You can type ālive agentā and select Complaints as a reason to chat with a live agent. Customer service agents are available for live chat Monday through Friday 7 a.m. to 7 p.m. CT.
Send Us a Message
Select the button to Send Us a Message under the Help & Support tab when you are logged into MyAccount. You will have the option to select Complaints as the subject of your message.
Call Us
Customer service phone agents are available Monday through Friday 7 a.m. to 9 p.m. and Saturday 7 a.m. to 5 p.m. CT at (888) 222-4227.