Privacy Policy
At Santander, we take privacy seriously. We are committed to protecting the personal information of our website and social media visitors. Our goal is to maintain your trust when handling your personal financial information. The Santander Privacy Options apply to your interaction with Santander or any of its subsidiaries (collectively, “Santander,” “we,” “us,” “our”) at any online or mobile site or application that we own or control (“Site”). According to the U.S. Online & Mobile Privacy Practices Statement, Santander’s online and mobile privacy practices are applicable to Santander websites, Santander mobile Sites, and Santander branded social media Sites or pages, as well as interactions you may have while viewing content provided by Santander’s digital advertising campaigns.
General Principles
- Santander’s services are intended for U.S. customers.
- Our services are not intended for people under 18. Therefore, we do not knowingly collect information from people under 18 without parental consent.
- If you have a financial product or service with us, we share information we collect from or about you in accordance with our Consumer Privacy Notice.
Agreements to Privacy Options
By using a Site or engaging with a Santander advertisement or page or account on a third-party site, you consent to these Privacy Options. This includes your consent to our use and disclosure of information about you in the manner described in the Privacy Options.
Personal Information Collected Online by Santander
When you visit our Sites, we collect personal information about you from the information you provide us. The information will vary depending on the Santander Site you visit, and may include, but is not limited to:
- Name
- Date of birth
- Address
- Phone numbers (including mobile)
- Email address
- Account number
- Social Security number in whole or in part
- Residential information
- Employment information
- Income information
In addition to the information described above, we may collect behavioral information when you use our online services. When you connect to our online Sites, we may capture the IP address and device information, the type of operating system and browser you use, the site you came from, your activity with our online services, and the site you visit next. We or our third-party partners may use cookies, web beacons or other technologies to collect and store information about your visit and use of our online services.
When you visit our website or use our online services, we may collect personal information that you voluntarily provide us through forms on our website, or in our mobile applications.
Santander may also use cookies and other online tracking options like pixel tags and clear GIFs. Cookies are text files that are placed on your computer by the website’s server. Cookies enable websites to track browsing activity conducted on your computer. Clear GIFs, pixel tags or web beacons are typically one pixel, transparent images on a webpage or email or other message, used to help recognize users, determine traffic patterns and measure Site engagement.
Our Social Media Pages
Santander has official pages on social media websites such as Facebook®, X, Pinterest, LinkedIn, Instagram and YouTube. When you interact with us on social media websites, we may collect behavioral information such as your likes, interests, feedback and preferences.
How Information Is Used
- To enable you to apply for Santander services
- To enable you to perform online transactions
- To update you about your account
- To service and manage your account
- To offer special services and products using advertisements in the form of banner ads, splash ads or location-based promotions
- For verification purposes that will allow access to your accounts and prevent/detect fraud
- For business purposes such as data analysis and optimizing Sites to improve
your online experience - In order to comply with federal, state or local laws
- To share with entities that are within the Santander family, and with trusted parties who are contractually obligated to keep such information confidential and only provide services that we have requested them to provide
Disclosure of Information
We may share information about you with our affiliates and other third parties:
- Third-party service providers
- When laws and regulations permit, with affiliated websites and businesses
- Other companies bringing you co-branded services
- Other third parties, to comply with legal requirements
Data obtained through the short-code program will not be shared with any third parties for their marketing reasons/purposes.
Online Advertising
Depending on the information we or our affiliates, service providers and other companies that we work with have about you, you will see advertisements when you are using our online services (including pre-screened offers of credit). Online behavioral advertising (OBA or “interest-based advertising”) is practiced by collecting information about how visitors interact with our Sites over time in order to deliver advertisements that may interest visitors based on their browsing history.
Changes to Privacy Options
Santander reserves the right to make changes to this document from time to time. Changes made to this document will become effective when they are posted, unless indicated otherwise.