Payments made through our payment website by 9 p.m. Central time typically post the day of the transaction. Payments made through our payment website after 9…
Help and Support
Topic: Online & Other
What do I need to do if I must take my vehicle out of the United States?
Customers must meet certain requirements prior to taking their vehicle out of the country. The requirements include: The customer’s account must be current Customer must provide…
Where do I send insurance information?
Insurance coverage is mandatory. Your contract includes a requirement to maintain an insurance policy on your vehicle that provides comprehensive and collision coverage, and to have…
How do I get my insurance check endorsed?
Please endorse the insurance check and mail to: Santander Consumer USA 5201 Rufe Snow Drive North Richland Hills TX 76180 Once the repairs are completed on…
How do I handle an insurance claim due to physical damage?
Please call 1-800-215-6922 toll free to speak to one of our insurance representatives. Please have the following information available: the date of the accident, the insurance…
How do I cancel my Vehicle Service Contract (warranty)?
You may cancel your Vehicle Service Contract by completing the Service Contract Cancellation Form and faxing or mailing it to our headquarters (contact information listed on…
How do I request my payment history?
Please call our automated account information line, toll-free, at 1-888-222-4227 to obtain payoff information, payment history and due date, or to update your account at any…
Where do I mail payoff checks?
Mail payoff checks to: Santander Consumer USA Inc. P.O. Box 660633 Dallas, TX 75266-0633 Mailed payments only accepted at this location Overnight Mail for payoff checks…
How do I request the amount required to pay off my account?
Please call our automated account information line, toll-free, at 1-888-222-4227 to obtain payoff information, payment history and due date, or to update your account at any…
I made a data entry error and paid an incorrect amount and/or used the wrong type of payment method. What can I do?
Please contact us toll-free at 1-888-222-4227 and explain the situation to a service representative.