If you are receiving paper statements, when you log in to MyAccount you will see a “Go Paperless” button that will take you to your “Statement…
Help and Support
Topic: Online & Other
When will my online payment be applied to my account?
Payments made through our payment website by 9 p.m. Central time typically post the day of the transaction. Payments made through our payment website after 9…
What do I need to do if I must take my vehicle out of the United States?
Customers must meet certain requirements prior to taking their vehicle out of the country. The requirements include: The customer’s account must be current Customer must provide…
Where do I send insurance information?
Insurance coverage is mandatory. Your contract includes a requirement to maintain an insurance policy on your vehicle that provides comprehensive and collision coverage, and to have…
How do I get my insurance check endorsed?
Please endorse the insurance check and mail to: Santander Consumer USA 5201 Rufe Snow Drive North Richland Hills TX 76180 Once the repairs are completed on…
How do I handle an insurance claim due to physical damage?
Please call 1-800-215-6922 toll free to speak to one of our insurance representatives. Please have the following information available: the date of the accident, the insurance…