If you are receiving paper statements, when you log in to MyAccount you will see a “Go Paperless” button that will take you to your “Statement…
Help and Support
Topic: Online & Other
May I take my vehicle out of the United States?
Santander Consumer USA allows retail customers to transport vehicles to Hawaii, Alaska, Guam, Puerto Rico and U.S. Virgin Islands. If you are active-duty military and need…
Where do I send insurance information?
Insurance coverage is mandatory. Your contract includes a requirement to maintain an insurance policy on your vehicle that provides comprehensive and collision coverage, and to have…
How do I get my insurance check endorsed?
Please endorse the insurance check and mail to: Santander Consumer USA 5201 Rufe Snow Drive North Richland Hills TX 76180 Once the repairs are completed on…
How do I handle an insurance claim due to physical damage?
Please call 1-800-215-6922 toll free to speak to one of our insurance representatives. Please have the following information available: the date of the accident, the insurance…
How do I cancel my Vehicle Service Contract (warranty)?
You may cancel your Vehicle Service Contract by completing the Service Contract Cancellation Form and faxing or mailing it to our headquarters (contact information listed on…