Some states require a title be placed in the lender’s name when a vehicle is repossessed. This may be the case with your title. While SC…
Help and Support
If you need help, you've come to the right place. Check out the resources below, and contact us if you need additional assistance!
I’ve recently moved to a different state, and I need to register my vehicle or I’ve recently had a name change and need to update my title. What should I do?
If you have moved or updated your name recently and need to transfer/update your registration and/or certificate of title, please visit your motor vehicle office to…
I recently paid off my vehicle; when will I receive my title? I need an additional release of lien, how do I receive that?
Santander Consumer USA releases its lien on accounts that have been paid in full based on individual state rules and regulations. The release of lien may…
I received a letter stating my loan had been purchased and/or is being serviced by Santander Consumer USA. What does that mean with regard to my title?
The available title and/or titling documents have been transferred to Santander Consumer’s possession. Any required transaction regarding the title to your vehicle can and will be…
How do I make a payment?
You may use the following methods to make your payment. Make an ACH or debit card payment on our website, MyAccount.SantanderConsumerUSA.com. Enroll in Santander’s Auto Pay…
I forgot my username, how do I retrieve it?
To retrieve your username, go to MyAccount.SantanderConsumerUSA.com and choose “Forgot your username/password?” on the login screen. then choose “Get username”. You will be asked to fill…
How do I request payoff information?
You can obtain a payoff quote through MyAccount.SantanderConsumerUSA.com, selecting “Request Payoff Quote” from the Account Summary page, or by calling our automated account information line toll-free…
How do I update my contact information?
Log into MyAccount.SantanderConsumerUSA.com. Select “Account Profile” from the tool bar. Update contact information and click save. The instructional images for MyAccount are presented through mobile devices….