The first step is to visit the website or local office of the state to which you recently located. There you can obtain information regarding individual…
Help and Support
If you need help, you've come to the right place. Check out the resources below, and contact us if you need additional assistance!
I was thinking about trading or selling my vehicle. What do I do about the title?
PRIVATE SALE OF YOUR VEHICLE If you are considering selling your vehicle to another individual, you will need to pay off your loan and obtain the…
What exactly is a release of lien? How do I get one?
A release of lien is a document stating a lender’s interest in a vehicle has been satisfied and it may be sent in lieu of a…
I recently paid off my vehicle; when I can expect my title?
Santander Consumer USA Inc. (SC) releases its lien on accounts that have been paid in full based on individual state rules and regulations. The release of…
I received a letter stating my loan had been purchased and/or is being serviced by SC. What does that mean with regard to my title?
DRIVE FINANCIAL SERVICES, HSBC, ROAD LOANS and TRIAD FINANCIAL SERVICES If you previously addressed your payments to Drive Financial Services, HSBC, RoadLoans or Triad Financial Services,…
How do I make a payment?
If you would like to make an electronic payment via check, credit card, debit card, or set up a recurring payment schedule, click the “Pay Now”…
I forgot my password, how do I retrieve it?
On the login screen, choose “Forgot your password?” and enter the user name associated with the account. You will be prompted to answer three security questions….
I forgot my user name, how do I retrieve it?
On the login screen, choose “Forgot your username?” and enter the email address that was used when the account was created. You will be prompted to…
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