We would be happy to answer any questions you have about your account. Please continue to monitor the settlement at http://santandermultistateagsettlement.com/ for additional information.
Help and Support
If you need help, you’ve come to the right place. Check out the resources below, and contact us if you need additional assistance!
Do I need to have an attorney to get my portion of the settlement?
You are not required to hire an attorney to obtain the settlement benefits. An independent administrator is managing all questions and claims relative to the settlement.
What is Santander Consumer USA doing in response to Coronavirus?
Santander Consumer USA is committed to doing everything we can to help our customers in communities across the United States that might be affected by the…
What are my next steps?
In most cases you won’t need to do anything except change where you send your payment. See our payment options. You will receive a letter with…
I had automatic payments set up with Gateway One. Will those continue?
If you currently utilize Gateway’s automatic bank draft to make your monthly payment, you do not need to take any action. Your regularly scheduled automatic payment…
I elected paperless statements with Gateway One. Will that election continue?
If you were enrolled for paperless statements with Gateway One, Santander will honor your electronic communication preferences, however, your first Santander statement, will be printed and…
How do I get in touch with Santander Consumer USA customer service?
Our direct phone number is 888.222.4227. You can send a message or chat live with us after signing in at MyAccount. See all ways to contact…
I recently paid off my loan with Gateway One. When will I get my title?
You’ll need to speak to one of our customer service representatives about your title. The Title Department can be reached directly at 800.526.0157, Monday through Friday…
For additional assistance, please contact us.