Some states are known as title-holding states. These are states which forward a vehicle title to the registered owner, versus the lien holder. They include: Kentucky…
Help and Support
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How much additional time should you add when an ELT or e-title needs to be changed into a paper title?
This varies by state and the time of year. As with many other things, title offices have their busy seasons, and during busier times of the…
If my title is an ELT or e-title, how will I get my title once my loan is paid off?
Each state with an ELT or e-title program varies slightly in how title transactions are processed once a loan is paid in full. See below for…
I have been informed my title is electronic. What does that mean?
Some states offer and/or require lenders to participate in electronic title programs, called ELT (Electronic Lien and Title) or e-title programs. If you reside in one…
I would like to have another person added to the title and/or registration of my vehicle. How do I do that?
The person you want to add would have to be on the original contract when the vehicle was purchased or refinanced. If not, they will not…
I would like to have my name removed from the title and registration of my vehicle. How do I do that?
To remove your name from the title, please contact Santander Consumer USA’s title department at 1-800-526-0157. Santander will provide a name removal packet, which will need…
My vehicle was previously repossessed, but I have it back and am having difficulty renewing my registration. What should I do?
Some states require a title be placed in the lender’s name when a vehicle is repossessed. This may be the case with your title. While SC…
I have recently changed my name (because of a marriage, divorce, court order, etc.) and need to update my title and registration. What do I need to do?
The first step is to visit the website or local office of the state in which you reside. There you can obtain information regarding individual state…