Please endorse the insurance check and mail to: Santander Consumer USA 5201 Rufe Snow Drive North Richland Hills TX 76180 Once the repairs are completed on…
Help and Support
If you need help, you've come to the right place. Check out the resources below, and contact us if you need additional assistance!
How do I handle an insurance claim due to physical damage?
Please call 1-800-215-6922 toll free to speak to one of our insurance representatives. Please have the following information available: the date of the accident, the insurance…
How do I cancel my Vehicle Service Contract (warranty)?
You may cancel your Vehicle Service Contract by completing the Service Contract Cancellation Form and faxing or mailing it to our headquarters (contact information listed on…
Where do I mail payoff checks?
Regular mail payoff checks to: Santander Consumer USA Inc. P.O. Box 660633 Dallas, TX 75266-0633 Overnight Mail for payoff checks should be sent to: Santander Consumer…
I made a data entry error and paid an incorrect amount and/or used the wrong type of payment method. What can I do?
Please contact us toll-free at (888) 222-4227 and explain the situation to a service representative. Your representative and, if necessary, a supervisor will determine if a…
I tried to use the online payment site, but the system is not recognizing my account number, date of birth and/or Social Security number. What’s happening?
We apologize for the inconvenience. Please give us a call at our toll-free number, (888) 222-4227 so that we can verify your information.
Was my online payment received? How do I know?
Successful online payments receive a confirmation number by the payment system. It is important to record this confirmation number for your records until you confirm that…
My title is electronic (ELT). What does that mean?
Some states offer and/or require lenders to participate in electronic title programs, called ELT (Electronic Lien and Title) or e-title programs. If you reside in a…