If you have gap insurance, please contact your gap company as soon as possible and file a claim. Here are documents typically requested by gap insurance…
Help and Support
If you need help, you've come to the right place. Check out the resources below, and contact us if you need additional assistance!
What happens if I have a repair claim?
Your insurance company will issue a check payable to you and to Santander Consumer USA. When you receive this check, endorse the back of it including your account number, and…
What else do I need to know about a repair claim?
All repairs must be performed by a licensed repair facility. Once all documents are received and approved by Santander Consumer USA, a payment will be sent to…
What if I have an extended warranty or other ancillary product?
If you purchased any additional products along with your Santander Consumer USA contract, please contact your service provider and/or dealership to cancel. Those ancillary products may…
How is my credit score used?
Financial institutions use credit scores to gauge credit risk and structure particular loans – including interest rate. In most cases, the higher the credit score, the…
Why is a credit score important?
While getting a new automobile can be an exciting time, it can also be a complex experience. Just picking out a color alone could take a…
What impacts my credit score?
This question often refers to credit history. When you have credit cards, home loans, auto loans and other financial accounts, paying these on time per the…
May I take my vehicle out of the United States?
Santander Consumer USA allows retail customers to transport vehicles to Hawaii, Alaska, Guam, Puerto Rico and U.S. Virgin Islands. If you are active-duty military and need…