You can obtain a payoff quote through MyAccount.SantanderConsumerUSA.com, selecting “Request Payoff Quote” from the Account Summary page, or by calling our automated account information line toll-free…
Help and Support
If you need help, you've come to the right place. Check out the resources below, and contact us if you need additional assistance!
How do I update my contact information?
Log into MyAccount.SantanderConsumerUSA.com. Select “Account Profile” from the tool bar. Update contact information and click save. The instructional images for MyAccount are presented through mobile devices….
How can I view past statements for my account?
Log in at MyAccount.SantanderConsumerUSA.com. Select “Statements” from the Account Summary screen. Find desired statement from list of statements (or use Start and End Dates to expand…
How can I view past payment history for my account?
Log in at MyAccount.SantanderConsumerUSA.com. Select “Transaction History” from the Account Summary screen. Enter the appropriate Start and End Dates to expand search results, and click the…
Why am I getting the message to call and can’t access my account?
We apologize for the inconvenience. Please give us a call at our toll-free number, (888) 222-4227, so that we can verify your information.
I am getting a message indicating that “account was not created” when I attempt to set up my account?
Verify that the Social Security number and birth date information entered are correct. All account holders need to use a unique email address to set up…
Where do I find my account number?
Log in to MyAccount.SantanderConsumerUSA.com to find your account number on the Account Summary page.
What information do I need to access my account information?
You need the account number, Social Security number of either borrower or co-borrower and birth date of either borrower or co-borrower.