You need the account number, Social Security number of either borrower or co-borrower and birth date of either borrower or co-borrower.
Help and Support
If you need help, you’ve come to the right place. Check out the resources below, and contact us if you need additional assistance!
May I skip a payment?
If you believe you cannot make your monthly payment on time, please call us toll-free at (888) 222-4227 Monday-Friday 7 a.m. to 9 p.m. or Saturday…
At what point will I be charged a late fee?
Please refer to your contract for specific information regarding late charges.
May I refinance my contract?
Santander Consumer USA does not offer refinancing on existing Santander loans.
If my payment does not clear the first time it is submitted, will the transaction be submitted again?
All payments, whether personal checks, electronic payments or checks by phone may be submitted more than once. A return fee may be assessed to your account…
Do you accept payments by telephone?
Santander Consumer USA no longer can accept payments via an agent. Please use one of our self-service options. Paying through our interactive voice system is FREE…
Where should I mail my payment?
If you wish to send a payment in the form of a personal check, cashier’s check or money order via regular mail, please send it to:…
For additional assistance, please contact us.