Help and Support

When should I contact my insurer to file a claim?

  • Please notify your insurance company immediately to report an accident and start the claim process, making sure to provide your insurer with your lienholder information.
  • After you have filed the claim with your insurance company, a decision will be made by that provider whether the vehicle is repairable or deemed a total loss.
  • Please provide us with the following information: full claim number, the adjuster’s name and the adjuster’s phone number.

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