Help and Support

What happens if I have a repair claim?

Your insurance company will issue a check payable to you and to Santander Consumer USA. When you receive this check, endorse the back of it including your account number, and mail it to:

Santander Consumer USA
Attn: Repairs
5201 Rufe Snow Drive, Suite 400
North Richland Hills, TX 76180

Upon receiving the repair check, Santander Consumer USA will contact your repair facility to assist them with processing your claim, and to request the necessary documents which are:

  • repair facility W9 (2011 version or newer)
  • insurance estimate
  • final detailed invoice of actual repairs completed (invoice must include full VIN number)

To expedite your claim please have your body shop email the documents above to claims@santanderconsumerusa.com or fax them to 214.540.5692. Be sure to include your Santander Consumer USA account number on all documents.

Please have your body shop contact Santander Consumer USA at 1.800.215.6922 so that we can go over important information regarding your repair claim.


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