Help and Support

I recently paid off my vehicle; when will I receive my title? I need an additional release of lien, how do I receive that?

Santander Consumer USA releases its lien on accounts that have been paid in full based on individual state rules and regulations. The release of lien may be a separate document or it could be the original vehicle title, with the lien signed off on the front. All titles and releases of lien are sent via regular, first-class mail.

Original Titles
  • If you receive the title from Santander Consumer USA, it is recommended that you visit your local motor vehicle office and apply for a clear title. A lien remains attached to the VIN in the state’s system of record until you, the registered owner, request that it be removed and show proof that the lien has been paid.
  • If you choose not to apply for a lien-free title, and the title is misplaced or damaged in any way, you then will need to contact Santander Consumer USA for a release of lien before you will be able to apply for a duplicate title from your state.
  • The fee to apply for a lien-free title varies by state. In most cases, there also will be a fee to obtain the release of lien.

If you are requesting an additional release of lien, please contact Santander at
(800) 526-0157.


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