Help and Support

  • All repairs must be performed by a licensed repair facility.
  • Once all documents are received and approved by Santander Consumer USA, a payment will be sent to your repair facility (not exceeding the original insurance check amount).
  • Payments for insurance repair claims cannot be applied to payments or any fees on your Santander Consumer USA account.
  • If repairs are not completed, the insurance repair payment will be applied to the principal balance of your account. This does not apply to lease accounts.

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