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- All repairs must be performed by a licensed repair facility.
- Once all documents are received and approved by Santander Consumer USA, a payment will be sent to your repair facility (not exceeding the original insurance check amount).
- Payments for insurance repair claims cannot be applied to payments or any fees on your Santander Consumer USA account.
- If repairs are not completed, the insurance repair payment will be applied to the principal balance of your account. This does not apply to lease accounts.
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