- All repairs must be performed by a licensed repair facility.
- Once all documents are received and approved by Santander Consumer USA, a payment will be sent to your repair facility (not exceeding the original insurance check amount).
- Payments for insurance repair claims cannot be applied to payments or any fees on your Santander Consumer USA account.
- If repairs are not completed, the insurance repair payment will be applied to the principal balance of your account. This does not apply to lease accounts.
Still need help? Call us
All of our company contacts, customer payment information and dealer contacts.