Help and Support

I received a letter stating my loan had been purchased and/or is being serviced by Santander Consumer USA. What does that mean with regard to my title?

The available title and/or titling documents have been transferred to Santander Consumer’s possession. Any required transaction regarding the title to your vehicle can and will be completed as efficiently and effectively as possible, per the Santander Consumer guidelines. There will be no change to the lienholder name on the title.

The most significant change will be the address to where you will send your payments.

Regular mail:
Santander Consumer USA Inc.
P.O. Box 660633
Dallas, TX 75266-0633
Overnight mail:
Santander Consumer USA Inc.
1010 W. Mockingbird Lane
Suite 100
Dallas, TX 75247
Mailed payments only accepted at this location.

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