Help and Support

Do you accept payments by telephone?

Santander Consumer USA no longer can accept payments via an agent. Please use one of our self-service options. Paying through our interactive voice system is FREE with a checking/savings account, but a fee may apply to payments made using a debit card.

To use our interactive telephone system, simply call us toll free at 1.888.222.4227 and have your account number and your checking or savings account information ready. You will need to provide your bank’s routing number, your account number, and a check number for tracking purposes. (All this information can be found at the bottom of your personal check.)

Payments generally post to your account the same day they are recorded, though it is common for a bank to take 24 to 48 hours to debit the payment from your account. Please make sure that any funds you commit to paying via checking or savings account by phone remain in the account until the transaction has been completed.

Call us now to make your payment by phone, toll free at 1.888.222.4227.
Please note that fees may apply* for this service.

*A third-party processing company may charge a fee to process your payment made with a debit card or through a customer service representative.

Didn't answer your question? Contact Us

Still need help? Call us

All of our company contacts, customer payment information and dealer contacts.

Contact Us