DRM Training Track - Self-Assessment - Santander Consumer USA

DRM Training Track – Self-Assessment

The purpose of this survey is to enable you to self-assess your strengths and areas of opportunity within the DRM role. By reflecting on your own performance, habits, skills, and other areas, you can gain valuable insights that foster personal and professional growth, ultimately enhancing your effectiveness and contribution to your team and SC as a whole!

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I probe in-depth to understand my customer's business needs.

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I address customers' requests, ensure concerns are recorded accurately and action is initiated appropriately.

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I base my sales presentations on my customer's needs and their goals.

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I am comfortable selling all of our products and services.

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I assess problem situations and initiate effective interventions that result in customer satisfaction.

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I appropriately shift attention and refocus on new goals as a result of changes in priorities or competing work demands.

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When I receive constructive feedback, I listen and genuinely make an effort to improve.

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I often find myself completing tasks at the last minute or asking for extensions.

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I accurately identify resources to solve problems.

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I build and maintain my network of contacts and resources and I know who to involve in problem resolution.

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I display initiative, flexibility and a focus to get things done without reminders.

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I am fully accountable for timeliness, completeness, quality of projects, processes, products & services.

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I have a strategy for developing relationships with key dealers in my territory using segmentation.

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I actively plan ahead for routine and cyclical work.

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I easily identify and eliminate redundancy of effort.

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I foster relationships between individuals to achieve seamless cross-team work flow.

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I positively impact my team's results.

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When conflict arises, I build rapport with all parties in an attempt to diffuse tension; to confront the issue rather than the person.

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I provide assistance and coach less experienced team members.

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I am comfortable with all of our systems.

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I use data effectively to support a position and to present a rational case.

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I communicate in a timely and straightforward manner.

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I ask open-ended questions that encourage others to give their points of view.

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I probe for additional information, clarify assumptions and confirm agreed upon actions.

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I ensure people receive the information they require and I bring the team together to share information.

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What is my greatest T.E.A.M.S. strength and why?

What is my greatest T.E.A.M.S. development opportunity and why?

What is/are my IDP development focus item(s)?

What are you most concerned about/what is your biggest challenge?

I would benefit most from…

Thank you for your thorough responses! Your honest assessment will be invaluable in helping us to track improvement, meet your needs more effectively, and drive toward greater success!

What day of the week do you typically take your office day?

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